Virgin America Extends an Apology to Passengers for LA-to-NY Grounding
Virgin America's CEO on Tuesday extended an apology to passengers to have experienced a grueling trip from Los Angeles to New York this past weekend, promising to give refunds along with providing credit for a future flight.
Departing from Los Angeles at 7:10 a. m. ET on Saturday, Virgin America Flight 404 was scheduled for landing in about five hours; however, it took more 16 hours for the flight to finally arrive at New York JFK.
It is reported that due to high winds and poor weather in New York, the Flight 404 had to divert to Newburgh Stewart Airport, about 90 miles north of New York.
Virgin America is revealed to have offered refunds to "Dancing With the Stars" judge Carrie Ann Inaba and other passengers who had to witness an exhausting flight, stranding for nearly 4 ½ hours on a grounded plane bound for New York from Los Angeles.
However, passengers were permitted to leave the plane - then bused to New York's JFK Airport.
Some passengers say the flight crew behaved as they were near the breaking point. Passenger David Martin said, "The flight crew started to freak out, to have some problems with how they were dealing with the passengers on the flight... Basically they ended up snapping at passengers when they tried to get off".
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