A whistleblower has revealed last night that low income families are being pressured by the sales staff of banks to buy products which they cannot manage to pay for.
In a survey, it has been showed that 25% of staff feels uncomfortable for pushing customers to take credit cards and overdrafts.
One of the workers of a bank said on the condition of anonymity that after taking the income details of the customers from bank records, staff discussed about sale policies for individual customers.
The staff of the banks are using scare tactics by raising fear in their minds that what would happen to their children's future if they fail to buy a life insurance plan.
“The philosophy is around selling something to everybody. It's a fine line. You feel like you are throwing them a lifeline when in actual fact it's an anchor”, said an employee, who works at a major high street bank.
According to the sources, some banks are even using account details and names of staff for training. A survey of 585 bank staff has been conducted by the bank workers' union Finsec, which unveils that 25% of workers feel uncomfortable about selling the expensive plans to customers.