ACMA asks Fortune Clock Casino and Dinkum customers to withdraw funds or risk losing money permanently
Determined to crackdown any gaming entity illegally targeting Australians, the Australian Communications & Media Authority (ACMA) just netted two more victims, viz. Fortune Clock Casino and Dinkum. The ACMA asked users of the controversial Fortune Clock Casino and Dinkum Pokies to withdraw their money at the earliest possible, or risk losing their funds forever as it is going to order Internet Service Providers (ISP) to block access to both of the gaming entities. The government-led watchdog underlined that it took the strict action after finding that Fortune Clock and Dinkum were illegally targeting the online gaming market in Australia.
The action against Fortune Clock and Dinkum has been taken after the watchdog received numerous complaints about the two gaming entities’ operations. The issues cited in the complaints included poor customer satisfaction and customers’ inability to withdraw their winnings. A subsequent investigation by the ACMA culminated in their expected expulsion from Australian gaming space.
Last year, the Australian government updated the country’s Interactive Gambling Act of 2001, and it started cracking down on illegal online gaming services providers in November last year. Since the start of that crackdown, the watchdog has sent out 150 requests to various ISPs, asking them to block access to illegal websites. More than two dozen of those requests were submitted in the first nine months of this year.
The main objective behind the crackdown is to protect Australian gamblers. Natalie Wright, the Director of the New South Wales Office of Responsible Gambling, has repeatedly suggested gamblers to only use services approved by Australian gaming authorities.
Speaking on the issue, Wright said, “For people that do want to gamble online, you should only use services licensed in Australia, as there are consumer safeguards in place and responsible gambling options, such as the ability to set time and expenditure limits. Overseas gambling websites are illegal in Australia.”
The ACMA works in accordance with Australia’s Interactive Gambling Act of 2001, and has the power to determine who and who can’t provide iGaming services in the country. Any online gaming company wanting to provide services to citizens of Australia must obtain a license from the country’s gaming authorities, and that is simply not possible for any entity outside the country. But, some gaming entities manage to sneak into the country’s iGaming market through the backdoor. This is where the ACMA has to interfere.
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