Airline Industry’s Score Up on Customer Satisfaction but Lower in Comparison to Others
A report released on Monday, revealed that the rate of customer satisfaction for the U. S. airlines has gone up in the recent time which is close to its highest point which has been noted in the last twenty years. However, when compared to other industries, the air carriers still fail to match the levels that make the customers as happy.
The most recent American Customer Satisfaction Index or the ACSI that measures the satisfaction levels of the consumers in relation within forty three industries, including hundreds of companies showed that U. S airlines score seventy one on a scale of hundred.
It is an improvement of 2.9 percent when compared to last year and scores close to the record high of 72 earned by the airline industry in 1994.
Airlines have been taking measures to make their services better with replacing old movies with live TV and other entertainment options in dozens. The passengers opine that they are satisfied with the new variety and also the improvement in records of fewer lost bags and better record of regularity.
However, the airlines industry only scored better in the scales of satisfaction to only top health insurance companies, Internet service companies and subscription television providers.
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