Jetstar apologizes for poor services
The budget airline Jetstar has expressed apology, through full page advertisement in newspapers, for inconvenience caused to passengers during its first month of flying in New Zealand.
Firm's Chief Executive officer, Bruce Buchanan, in response to the flood of complaints from passengers, admitted that there were some problems for customers due to delayed flights and assured to be careful in future.
Mr. Buchanan said that the carrier has not necessary approvals to land in heavy fog and the same problem will last till next winter. The flights from Queenstown were affected during the disastrous first week for Jetstar, causing a lot of inconvenience to customers.
Meanwhile, corporate travel customers said no to travel through late running flights of Jetstar. They are asking for solid assurance to re-establish the credibility of the carrier.
Meanwhile, the firm said that it is changing schedule of flights and bringing more trained staff from Australia to set all things in order.
Jetstar has also announced to pay passengers $50 in case of flights delay by an hour provided the delay should not be due to adverse weather conditions.
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