Mileage Confusions: Hyundai and Kia to Refund the “Inconvenience” Caused
Owned by the Hyundai Motor group, Hyundai and Kia accepted that they had over stated the mileage for 900,000 vehicles which were sold in United States in previous two years.
The South Korean carmakers are now making efforts to reimburse consumers and will be restating the mileage for all the affected models. The fact came out as the customers complained about the under-performance of their vehicles and Environmental Protection Agency investigated the issue. Hyundai and Kia apologized to their customers for "procedural errors" in testing and incorrect stickers stating mileage on their models like Hyundai Elantra and Kia Rio.
The companies will be paying the consumers the amount they spent more on gas than they would have if the mileage was accurately written, plus 15% "inconvenience" bonus. The cost is estimated to be 10 million dollars and will be refunded to consumers' via debit cards which, on average, will cost $88 per card. Hyundai Motors America and Kia Motors America will also be replacing mileage stickers on the unsold cars. "We're going to spend what it takes to make it right", said John Krafcik, the chief executive of Hyundai's American operations. As of now, both the companies are struggling hard to restore their lost reputations.
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