A recent incident has proved a good evidence of how people can convert their wrong into right by just publishing details of their investigations in form of complaints.
Here, we are talking about owners of a private nursing home, who, after being refused for payment by HSE, formatted their investigation in form of complaint and submitted the same to Ombudsman Emily O'Reilly. For their complaint, they have now received _10,670 as compensation.
The rules suggest that every private nursing home must inform HSE (Health Service Executive) about all the admissions they make before admitting the patient and soon after the patient is discharged.
The private nursing home was actually treating a stroke woman occasionally. In some incident, the facility had to readmit the woman and start her treatment which went on for 17 months since her admission in January 2007. But due to some clerical errors, the private nursing home failed to inform HSE about the readmission as well as the discharge of the woman.
Due to which, Health Service Executive (HSE) refused to pay the financial subvention to the nursing home to cover the cost of the woman's care, saying that the error has not been made by the department and thus, they stand at no liability.
Since HSE was well familiar with the unusual circumstances of the case, Ms. O'Reilly offered payment of _10,670 to the nursing home on a once-off basis.
"The only reason the HSE appeared to be refusing to pay the retrospective subvention was that the nursing home failed, on this one occasion, to notify the HSE in writing that the resident was re-admitted", Ms. O'Reilly said supporting her decision to pay compensation to the nursing facility.