Nearly 95% of the patients out of 500 believe that the doctors of the Emergency Department (ED) are caring. The doctors have satisfied the patients on various criteria including waiting times, perceptions of safety and clarity of discharge instructions. The EDs provide a quality care to their patients which results in completely satisfied patients.
The patients say that they have been treated with respect by their ED doctors and describe the attitude of doctors as caring. Despite overcrowded blocks of Emergency Departments the doctors remains caring and the excess of patients doesn't affect their quality of service.
The researcher claims that patient's first visit EDs in case of any acute illness or injury and the quality of care provided their plays an important role in forming an impression of hospital in patients mind. The researchers say that the views of patients on the services at ED were positive.
General view describes that doctors at ED have overload of work so the time of interaction with patients reduces and patients remains less satisfied. But the study claims that doctors were courteous and considerate in their behavior as told by the patients.